Process-Trak: CMMI
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Process-Trak: ITIL
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Process-Trak: Information Technology
Infrastructure Library (ITIL)

Process-Trak™ : ITIL® is designed to accelerate your organization’s achievement of ITIL® compliance. Process-Trak’s ITIL suite has these components:

• Service Support
• Service Desk
• Incident Management
• Problem Management
• Release Management
• Configuration Management

• Service Delivery
• Service-Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Financial Management

• Business Support
• Service-Level Management
• Financial Management
• Change Management
• Release Management

• Application Management
• Application Development Phases
• Service Management Phases